Terms & Conditions
1. About this Returns Policy
The terms and conditions set out in this "Returns Policy" apply to all goods purchased from India Rose Baby Boutique Online Stores, whether you buy through our website at www.indiarosebabyboutique.co.uk, over the phone, through our facebook page or otherwise.
This Returns Policy forms part of a legally binding contract between us and you which you accept whenever you buy goods from India Rose Baby Boutique Online Stores.
2. Your right to cancel made to order goods
2.1 Goods that are made to order for you, for example made to order curtains, cannot be cancelled or returned once the order is accepted. In this case, after we have sent you our initial acceptance communication following receipt of payment you will have entered into a binding contract to buy the goods, and because the goods are being made individually for you, you will not be able to cancel that contract. Once the goods have been delivered you can only return them if they were misdescribed or are not of satisfactory quality or reasonably fit for purpose and we cannot remedy the fault to your reasonable satisfaction.
3. Your right to cancel "off the shelf" goods
3.1 Where you place an order through India Rose Baby Boutique Online Stores for standard finished/stock products which are not made to order/your specification you can cancel your order at any time before the goods are delivered to you.
3.2 Following receipt of the goods, you can cancel your contract in respect of the goods up to 14 days from the day after the goods have been delivered by notifying us (as set out in section 4 below). This means that if you change your mind about the goods, or for any other reason you decide you do not want to keep the goods, you can notify us of your decision to cancel the contract, and then return the goods to us for a refund. If your order comprises more than one item you can cancel and return any of the items individually or in combination.
3.3 Nothing within this Returns Policy affects your rights under law, and in particular you will always be entitled to return all (including made to order) goods to us for a full refund if they were misdescribed, or are not of satisfactory quality or reasonably fit for their purpose and we cannot remedy the fault to your reasonable satisfaction.
4. How to cancel
4.1 If you wish to cancel an order please contact India Rose Baby Boutique by calling +44 7572 738623 or emailing firstname.lastname@example.org. Please have your order details to hand and be ready to specify which goods you want to return.
4.2 Where you cancel your order after the goods have been delivered you agree to return the goods to us by following the procedure set out below.
5. Returning your goods
5.1 To arrange collection of the unwanted goods please contact India Rose Baby Boutique Ltd though our Contact Us page on www.indiarosebabyboutique.co.uk Alternatively you can speak to an India Rose Customer Service Representative on +44 7572 738623. We can then either arrange for your unwanted goods to be collected by our dedicated courier or refund you for return via the royal mail (upon prior authorisation by one our Customer Service Representatives). A collection fee for the cost of returning the goods may apply.
5.2 You agree to return the goods in full, in a resalable condition and India Rose Baby Boutique Ltd also asks that you return the goods with its original packaging. You are responsible for the cost of returning the goods.
6. Taking reasonable care of the goods
6.1 You agree to take reasonable care of the goods from the time that they are delivered to you until the time that they are returned.
7. Conditions of Collection
7.1 Collection of the goods will only take place from the delivery address to which they were delivered and will be subject to the following conditions:
7.1.1 you agree to give our representative all goods which are being returned, including all component parts of such goods and all related items or accessories (including original packaging) which are included in the price of the goods being returned;
7.1.2 you keep the goods at your own risk until they have been removed by our collection agents from your premises;
7.1.3 if you are not personally available to undertake any of your obligations under this paragraph 7.1, you may appoint a representative to do so in your place. The representative must be an adult capable of supervising collection on your behalf, and you agree that we will be entitled to rely on the representative's instructions as if they were your own;
7.1.5 this paragraph 7.1 does not take away any rights you may have under law. To find out more information please contact your local Citizens Advice Bureau (www.citizensadvice.org.uk.)
8. Collection fee
8.1 We will charge a reasonable fee for the cost of sending a representative to collect your goods. In most cases the costs involved in collecting your goods are the same as the initial cost of delivering them; therefore usually the collection fee will be the same as the delivery fee. You agree that we may set-off the collection fee against any sums being refunded to you.
8.2 If you are returning your goods because they are faulty or incorrect, no collection fee will be charged.
9. Refunding your money
9.1 We will credit the refund you are due within 14 days following receipt of the return of your goods. this is the maximum length of time that the recan take but do aim to refund within 48 hours of receipt of the return of the goods.
10. Your consumer rights
10.1 This Returns Policy does not take away any statutory rights you may have. For more information contact your local Citizens Advice Bureau (www.citizensadvice.org.uk).
10.2 This Returns Policy is in accordance with your right to cancel a contract formed at a distance under the Consumer Protection (Distance Selling) Regulations 2000.